Please find a list of open DSW store locations here. To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days from the ship date.
FREE RETURNS OR EXCHANGES TO A DSW STORE
You may also return or exchange your Vince Camuto order at any stand-alone DSW stores in the US.
- All items must be returned within 60 days of the ship date in new, unused condition and in the original packaging to receive a refund to a credit card or DSW merchandise credit.
NOTE: Returns cannot be processed through PayPal or AfterPay. Learn more about refunds HERE.
- Returns made after 60 days with an order confirmation will be issued as a DSW merchandise credit regardless of original form of tender.
- Please bring your order confirmation (not packing slip) and a valid government-issued photo ID.
- If you do not have an order confirmation at the time of return, you will be issued a DSW merchandise credit based on the current selling price of your item(s).
- Merchandise purchased with any VC cashback, offers or coupons will be refunded only the final purchase price. VC cashback rewards, offers and coupons will not be reissued or recredited and hold no cash value.
- DSW will accept exchanges for items in new, unused condition and in the original packaging.
- For exchanges, we cannot guarantee item availability in-store. However, you may exchange for any other item of your choice. If the original price is less than the exchange item price, you will pay the difference to DSW. If the original price is greater than the exchange item price, DSW will issue you a DSW merchandise credit. If an exchange is made within 60 days with an order confirmation, the original price is determined based on that order confirmation. Otherwise, the original price is determined based on the current selling price of your item.
- Exchanges or returns of in-store exchanges of VC items are subject to DSW’s return policy.
- Fragrance cannot be returned to a DSW store.
- All swimwear is Final Sale and cannot be returned or exchanged.
- Items marked Final Sale or ending in $.97 price point are considered Clearance/Final Sale and cannot be returned or exchanged.
- AfterPay: Orders paid with AfterPay and returned in-store will only receive a DSW merchandise credit. Additionally, if you chose to get a DSW merchandise credit, your Afterpay account will not be automatically adjusted as you have been refunded by another method and this counts as goods received. If you accepted a refund via DSW merchandise credit, you remain obligated to pay your Afterpay account in full (in accordance with Afterpay’s Purchase Payment Agreement). Click here (https://www.afterpay.com/purchase-payment-agreement) to see complete terms