Refunds

Online Refunds

Once we receive your return you can expect a refund within 15 days. You will receive an automated email once your return is processed and closed. Store credit refunds are immediately available in your account from the time your return is processed and closed. Shipping charges are not refundable. 

Please note that refunds will not be issued for damaged, worn or any other unauthorized product that is sent back to us. Please notify us if you received a damaged item immediately so that we can further assist you. 

DSW In-Store Refunds

You can find our DSW In-Store Return Policy here

 

Payment Method  Refund Method Available 
Returning within 60 days Returning after 60 days
Credit Card  or PayPal Choice of Credit Card Refund or DSW Merchandise Credit DSW Merchandise Credit
AfterPay* DSW Merchandise Credit DSW Merchandise Credit
Store Credit DSW Merchandise Credit DSW Merchandise Credit
E-Gift Card DSW Merchandise Credit DSW Merchandise Credit

*AfterPay Refunds: Orders paid with AfterPay and returned in-store will only receive a DSW merchandise credit. Additionally, if you chose to get a DSW merchandise credit, your Afterpay account will not be automatically adjusted as you have been refunded by another method and this counts as goods received. If you accepted a refund via DSW merchandise credit, you remain obligated to pay your Afterpay account in full (in accordance with Afterpay’s Purchase Payment Agreement).
Click here (https://www.afterpay.com/purchase-payment-agreement) to see complete terms.

 

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