How do I process an exchange?

We treat exchanges the same as returns. We recommend choosing "store credit" as your refund option to ensure there is no return fee. Once we receive your items back to our warehouse, the credit will be added to your account. You can then place a new order for the style, size or color you want.

Please note: We cannot guarantee the item(s) you want will be available when you place your new order. 

Processing Time

Once we receive your return you can expect a refund within 15 days. You will receive an automated email once your return is processed and closed. At this time, you will have store credit available in your Vince Camuto account. The credit will automatically apply towards your next purchase, and it never expires. The credit is not irreversible and can be reversed back to your original payment method at any time. 

If you change your mind and want to reverse your store credit back to your original payment method minus the $7.95 return fee, submit a request to us at customerservice@vincecamuto.com 

 

Have more questions? Submit a request