How do I process a return?

Return Policy

We offer FREE returns for Vince Camuto Store Credit or receive a refund to your original form of payment minus a $7.95 return fee.

All items must be returned within 30 days of the ship date in new, unused condition, and in the original packaging.

How do I start a return? 

Return requests are created online in your Vince Camuto account. To get started with your return, visit [] - If you have an account sign-in here. If you do not have an account, enter in your information under "Start a Guest Return"

Once you are in your account, head to the "My Orders" page to select your order and get started on your return. Follow the steps to select your desired refund method and print your return forms. 

Return & Refund Methods 

1. STORE CREDIT - This option includes a free prepaid UPS return label. You will be refunded in full to online Vince Camuto credit. Once we receive your items back to our warehouse the credit will be added to your account. This credit never expires and is not irreversible. We recommend this option if you want to exchange.

2. CREDIT CARD REFUND MINUS RETURN FEE - This option includes a prepaid UPS return label. You will be refunded back to your original payment method minus $7.95. 

3. FULL CREDIT CARD REFUND - This option does not include a UPS label. You are responsible for shipping back your return on your own. You will be refunded in full back to your original payment method. We only recommend this option if you think your return shipping cost will be less than $7.95. Otherwise, we recommend using our UPS return label which provides a tracking number and insurance.  Please see information below on Using Your Own Shipping Method.

If you need to change your return method please email us at customerservice@vincecamuto.com 

Exchanges  

We treat exchanges the same as returns. We recommend choosing "store credit" as your refund option to ensure there is no return fee. Once we receive your items back to our warehouse, the credit will be added to your account. You can then place a new order for the style, size or color you want. We cannot guarantee the item(s) you want will be available when you place your new order. 

Using your own Return Label

Once you create your return request for option 3, you will be given the return address on screen and via email.

All returned packages must be shipped using a service that tracks shipments, such as UPS, FedEx or USPS (ask for services that have tracking options). Once you ship your items through such a provider, you will be able to use its online tracking system to know when we have received your package. 

Returns sent back to Vince Camuto without a RIS will significantly delay processing time. Vince Camuto will not issue refunds for packages that can not be tracked and can not be located in our warehouse. 

Processing Time 

Please allow 5-10 business days for the return to be received and completed by our warehouse. You will receive a confirmation email once the return has been processed and closed. At this time your refund will be processed. Store credit refunds are immediately available in your Vince Camuto account. Credit card refunds can take 1-5 business days to reflect back to your bank. We are unable to complete refunds for items that are in transit or have not been returned to us.

 

 

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