What is your return policy?

TEMPORARY RETURN POLICY UPDATE:  To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days from the ship date.

We hope you love what you ordered! But if you need to make a return or exchange, we got you covered. Items must be returned within 60 days of the ship date in new, unused condition and in the original packaging.

Final Sale 

Swimwear and items marked Final Sale or ending in $.97 price point are considered Clearance/Final Sale and cannot be returned or exchanged.

Fragrance 

Fragrance must be returned in its original packaging and must not be opened or used to be eligible for a refund.

 ONLINE RETURNS

To create a return and print a shipping label, visit vincecamuto.com/returns. You may return your order for Vince Camuto Credit in the full amount of your purchase or receive a refund to your original form of payment less a $7.95 (USD) return fee.

ONLINE EXCHANGES

We are unable to offer exchanges. If you need another size or color, place a new order, which will be subject to availability. If there is a difference in the price you paid, contact us at 855.435.5050 or customerservice@vincecamuto.com within 7 days after you place your new order for a price adjustment.

Third-Party Merchandise 

Vince Camuto does not accept returns for any merchandise purchased outside of VinceCamuto.com. Additionally, Vince Camuto does not offer repair services nor replacement parts. 

 Processing Time: Once we receive your return, you can expect to receive your Vince Camuto Credit or a refund within 15 days.

 *Afterpay: We do not offer store credit for orders placed with Afterpay. 

 

RETURN OR EXCHANGE TO A DSW STORE
Please note DSW stores will be closed to the public starting March 17th.

You may also return or exchange your Vince Camuto order at any stand-alone DSW stores in the US.

  • All items must be returned within 60 days of the ship date in new, unused condition and in the original packaging to receive a refund to a credit card or DSW merchandise credit.

NOTE: Returns cannot be processed through PayPal or AfterPay

  • Returns made after 60 days with an order confirmation will be issued as a DSW merchandise credit regardless of the original form of tender.
  • Please bring your order confirmation (not packing slip) and a valid government-issued photo ID.
  • If you do not have an order confirmation at the time of return, you will be issued a DSW merchandise credit based on the current selling price of your item(s).
  • Merchandise purchased with any VC cashback, offers or coupons will be refunded only the final purchase price. VC cashback rewards, offers, and coupons will not be reissued or recredited and hold no cash value.
  • DSW will accept exchanges for items in new, unused condition and in the original packaging.
  • For exchanges, we cannot guarantee item availability in-store. However, you may exchange for any other item of your choice. If the original price is less than the exchange item price, you will pay the difference to DSW. If the original price is greater than the exchange item price, DSW will issue you a DSW merchandise credit. If an exchange is made within 60 days with an order confirmation, the original price is determined based on that order confirmation. Otherwise, the original price is determined based on the current selling price of your item.
  • Exchanges or returns of in-store exchanges of VC items are subject to DSW’s return policy.

     NOTE

  • Fragrance cannot be returned to a DSW store.
  • All swimwear is Final Sale and cannot be returned or exchanged.
  • Items marked Final Sale or ending in $.97 price point are considered Clearance/Final Sale and cannot be returned or exchanged.

 

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